Shipping policy

Thank you for shopping at Moose Balance! We strive to ensure a smooth and timely shipping experience for all our customers. Please review our shipping policy below:

1. Processing Time

Orders are processed within 1-2 business days, excluding weekends and holidays. You will receive a confirmation email once your order has been shipped.

2. Shipping Methods & Delivery Time

We offer various shipping methods depending on your location. Delivery times typically range from 2 to 5 business days, depending on your chosen shipping option and destination.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location, the size of the order, and the selected shipping method. Free shipping may be offered on certain promotions or for orders over a specific amount.

4. Order Tracking

You will receive tracking information within 24 hours of your order leaving the warehouse, sent to the email address provided at checkout. If you do not receive tracking information within six business days, please contact us at sales@moosebalance.com.

5. International Shipping

Currently, we only offer shipping within the United States. We do not currently ship internationally, but we hope to expand in the future.

6. Damaged Packages

• If the packaging is visibly damaged: Take clear photos, refuse the package, and note the damages with the delivery driver on the Bill of Lading.
• If the packaging appears undamaged: Inspect the package immediately. Report any damages to sales@moosebalance.com within 24 hours, including photos and video. Must note 'Upon Final Inspection for Concealed Damage' on the Bill of Lading whether you suspect or not sure of any damages to not release the shipping company of any liability as all the products are thoroughly inspected at the warehouse before handed over to the shipping company for delivery. Failure to report within prescribed timeframe and comply with set instructions will result in denial of the claim. 

Keep all packaging and manuals for any potential returns or exchanges. Before authorizing a return for damaged goods, a warranty claim must be filed, and the item must be available for inspection.

Limitation of Liability Disclaimer

Moose Balance is committed to ensuring customer satisfaction and will provide support in addressing issues related to damaged shipments or defective products. However, we are not legally responsible for any damages caused by third parties, including shipping carriers or manufacturers. Customers are encouraged to inspect their items upon delivery and report any issues immediately as per instructions. For manufacturer-related defects, warranty claims must be filed directly with the manufacturer. We will assist customers in filing claims with the shipping company and/or filing claims under the warranty but are not legally liable for the damages and defects.

7. Address Accuracy

Please ensure your shipping address is correct before completing your order. Moose Balance is not responsible for shipping delays or lost items due to incorrect or incomplete addresses.

If an adjustment to the shipping address is required after item leaves warehouse, a $175.00 fee will apply. This fee covers the cost charged to MooseBalance and the administrative time needed to execute the adjustment with the freight carrier. Exceptions apply.

If you have any questions or concerns about shipping, feel free to contact us.

 

We appreciate your understanding and adherence to these terms to ensure the validity of your warranty.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE