FAQ´s

Moose Balance offers certified used mobility products and accessories that are tested for safety, quality, and performance before sale.

Yes, all certified products come with a manufacturer’s warranty. Warranty coverage depends on the brand—please check each product page for details.

Yes, you may return most products within 30 days of purchase if they are unused and in original packaging. Restocking fees apply.

Yes, certain brands and custom-made or made-to-order products are non-returnable. Please check the product page for details.

Take photos/videos of the damage, note it on the Bill of Lading, and contact sales@moosebalance.com within 24 hours for assistance.

Yes, we offer custom and made-to-order units. However, these cannot be canceled or refunded after 24 hours since they are built specifically for you.

Yes, every product is inspected, tested, and securely packaged before leaving the warehouse.

Yes, exchanges are allowed within 30 days for unused, uninstalled items in original packaging. Restocking and shipping fees apply.

This may qualify as a warranty claim depending on the manufacturer’s policy. Contact us for assistance with filing warranty claims.

For certain products, yes. Contact us before placing an order to discuss available customization options.

Yes, all certified models meet U.S. and Canadian safety and accessibility standards.

Yes, product manuals and documentation are included with your shipment for setup and use.