Products
Are your products new or used?
Moose Balance offers certified mobility products and accessories that are tested for safety, quality, and performance before sale.
Do your products come with a warranty?
Yes, all certified products come with a manufacturer’s warranty. Warranty coverage depends on the brand—please check each product page for details.
Can I return a product if I’m not satisfied?
Yes, you may return most products within 30 days of purchase if they are unused and in original packaging. Restocking fees apply.
Are there products that cannot be returned?
Yes, certain brands and custom-made or made-to-order products are non-returnable. Please check the product page for details.
What should I do if my product arrives damaged?
Take photos/videos of the damage, note it on the Bill of Lading, and contact sales@moosebalance.com within 24 hours for assistance.
Do you sell custom products?
Yes, we offer custom and made-to-order units. However, these cannot be canceled or refunded after 24 hours since they are built specifically for you.
Are mobility products inspected before shipping?
Yes, every product is inspected, tested, and securely packaged before leaving the warehouse.
Do you offer product exchanges?
Yes, exchanges are allowed within 30 days for unused, uninstalled items in original packaging. Restocking and shipping fees apply.
What happens if a product fails after purchase?
This may qualify as a warranty claim depending on the manufacturer’s policy. Contact us for assistance with filing warranty claims.
Can I request special product modifications?
For certain products, yes. Contact us before placing an order to discuss available customization options.
Do your ramps and wheelchairs meet safety standards?
Yes, all certified models meet U.S. and Canadian safety and accessibility standards.
Do you provide product manuals or guides?
Yes, product manuals and documentation are included with your shipment for setup and use.
Orders
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Accounts
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